1. How do we start working with PA Solution Services, what is the process?

Stage One

We will arrange a face to face meeting, in person (dependent upon location), or using Skype, to ascertain your business and/or life management needs and future goals. This will be approximately one hour as it must be fairly in-depth. We need time to get to know you  and gain as much information about your business and lifestyle as we can. We ask you to be open and honest in the meeting. This will enable us to go that extra mile for you. It is our business to help you as much as we can.

Stage Two

We will send you:

A summary of our meeting, detailing what was discussed and the work to be completed by us.

Our Client Charter highlighting our aims and the level of standards to expect from us.

An outline of your Fee Plan, tailored to suit your needs and budget.

Stage Three

Once you have reviewed all the details and you are happy to proceed, we will sign the Client Contract, the Director’s Indemnity and a Non Disclosure Agreement, all protecting both parties’ interests. Our contract includes a confidentiality clause. Should you require us to sign agreements for your business we will be happy to do so.

Stage Four

PA Solution Services gets to work once all documents have been received, your first payment has been received and you are happy to go ahead.

Then you are free to concentrate on your priorities, be it in your business or your life.

2. How do you know how many hours we have used or that you have remaining?

If we see that you are reaching your monthly limit, we will advise you of this. All time is tracked and detailed in your monthly invoice. Time recording software is used so you can see exactly where and what you are spending your money on. There is total transparency with the way we work and we will never keep anything hidden from you.

3. What happens if I have not used up all the hours I have paid for in a month?

For the Ad Hoc Plan there is room for flexibility. It will be at the discretion of the VA to decide whether it is possible to carry over any hours and will be discussed with you before the start of the following month. This, however, is not an economical way to work so it is likely that this will only happen once and we can move you onto a more cost effective plan for the following month.

As stated in the Fee Plans page, you can carry over 1 hour on the Bronze, 2 hours on the Silver, 3 hours on the Gold and 4 hours on the Platinum Plans.

You cannot carry over hours on the Specialist Plans.

4. What happens if I want to change my plan?

We always start our new clients on the minimum plan and it may take a month or two to discover exactly which plan is most suited to them. If we see that the clients require more hours than they originally planned for, we will arrange a call to discuss moving them onto a different plan. We want the client to get the best value for their money.

We will never take action regarding changes in your plan without your prior knowledge and agreement, either written or by phone.